Raising the Bar

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Mastering the skill of listening

Mastering the skill of listening

People talk, but do they really listen? In your quest to be a good mentor, good communications skills are a must.

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Coach, mentor, communicate

Coach, mentor, communicate

Having looked at leadership over the past few months, we now need to focus on coaching and mentoring. The first important skill to consider is communication.

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Don’t underestimate afterglow

Don’t underestimate afterglow

Have you been able to successfully court your customers and develop strong relationships? There’s only one way to find out …

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Service excellence and “the date”

Service excellence and “the date”

In our endeavour to court the customer and deliver the ultimate relationship, it’s now time to realise “the perfect date”

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